Refund policy
Returns
We accept return requests within 24 hours of delivery. To be eligible, items must be unopened, in their original packaging, and in resalable condition. You'll need your invoice number or proof of purchase.
Perishable products must have been stored under proper refrigeration from the time of delivery to be eligible for a return.
To request a return, contact us at info@my-aigo.com or by phone at (202) 796-8591. Returns sent without prior authorization will not be accepted.
Damages & Issues
Please inspect your order at the time of delivery. If any items are defective, damaged, or incorrect, contact us immediately at info@my-aigo.com or by phone at (202) 796-8591 with photos of the affected items so we can evaluate the issue and make it right.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods that have not been stored under proper refrigeration
- Custom or special orders
- Cleaning chemicals and hazardous materials
- Items that have been opened, used, or are not in their original packaging
- Sale items
Exchanges
To exchange an item, contact us at info@my-aigo.com or by phone at (202) 796-8591 within 24 hours of delivery. We will coordinate the exchange on your next delivery if the item meets our return eligibility requirements.
Refunds
Once we've received and inspected your return, we will notify you whether the refund is approved. If approved, your refund will be issued via your original payment method.
Order Cancellation
- Free cancellation anytime before invoice is sent.
- After invoice is sent, cancellation may not be possible if the product has already been sourced.
Contact
To request a return or refund, contact us at info@my-aigo.com or (202) 796-8591.